A Fab Spider we pride ourselves on customer satisfaction so we make every effort to provide as much information on all our products so that you can make the correct choices.
We understand that you may change your mind when you receive the products. If so we will give you 14 days from the date of delivery to inform us that you wish to return it and request a full refund. We will then send you a returns reference number which will be valid for 14 days. This is subject to the products and packaging being returned in their complete and original condition.
RETURNING A PRODUCT
Call our sales team on 01422 822 122 and request a RETURNS REFERENCE NUMBER
Make sure to call our sales team within 14 days from the date of delivery
Once you have received your RETURNS REFERENCE NUMBER make sure the product(s) is in its original packaging with all the parts and accessories intact. Place the product(s) in a secure box and send them back to the address provided with the RETURNS REFERENCE NUMBER clearly visible on the packaging.
All products must be returned by registered mail or by your usual transport company, with a delivery tracking service. Please note that Fab Spider is not responsible for any costs incurred in returning products to us.
NOTE: We must receive the unwanted product within 14 calendar days of you receiving the RETURNS REFERENCE NUMBER.
Once we receive the product we will check them all thoroughly then a member of our sales team will process your exchange or refund within 14 days.
Refunds can only be issued if the goods are received in their original condition so please take care when unpacking and repacking products.