General Features

STAND PRO ENT
Extensions Unltd Unltd Unltd
Number of Simultaneous Calls Supported > 1,024 > 1,024 > 1,024
Call Logging ✔ ✔ ✔
Call Forward on Busy or No Answer ✔ ✔ ✔
Call Routing by DID ✔ ✔ ✔
Auto Attendant / Digital Receptionist ✔ ✔ ✔
Voicemail/ Music on Hold ✔ ✔ ✔
Central Phonebook ✔ ✔ ✔
Call Transfer ✔ ✔ ✔
MWI – Message Waiting Indicator ✔ ✔ ✔
Supports Popular SIP Phones ✔ ✔ ✔
Ring Extension & Mobile Simultaneously ✔ ✔ ✔
Automatic Pickup on Busy ✔ ✔ ✔
Supports SIP Trunks/ Gateways ✔ ✔ ✔
Extensive Codec Support (G711, G722, GSM, Speex, ILBC) ✔ ✔ ✔
G729 Codec Support ✔ ✔ ✔
Custom FQDN ✔ ✔ ✔
Busy Lamp Field (BLF) ✔ ✔ ✔
Call Reporting ✔ ✔ ✔
Call Parking / Pickup ✔ ✔ ✔
Call Queuing ✔ ✔ ✔
Call Recording ✔ ✔ ✔
Intercom/ Paging ✔ ✔ ✔
Call Recordings Management ✔ ✔ ✔
Configure BLF’s from the Clients ✔ ✔
Sennheiser Headset Integration ✔ ✔

Management and Scalability

STAND PRO ENT
Web-based Management Console ✔ ✔ ✔
Automated Provisioning of Devices ✔ ✔ ✔
Real Time Web-based System Status ✔ ✔ ✔
Integrated Web Server ✔ ✔ ✔
Easy Backup and Restore ✔ ✔ ✔
SBC to Configure Remote Extensions ✔ ✔ ✔
VMware / Hyper-V Compatibility ✔ ✔ ✔
Scheduled Backup ✔ ✔ ✔
Connect Remote 3CX PBX Systems (Bridges) ✔ ✔ ✔
Scheduled Restore ✔ ✔
Inbuilt Fail Over Functionality ✔ ✔
Standby Licence ✔

Unified Communications

STAND PRO ENT
See the Presence of Your Colleagues ✔ ✔ ✔
Receive Voice Mail via Email ✔ ✔ ✔
Advanced Forwarding Rules ✔ ✔ ✔
Setting Up Conference Calls ✔ ✔
Receive Faxes via Email as PDF ✔ ✔
Integrated Fax Server ✔ ✔ ✔
Integrate Offices with 3CX Bridge ✔ ✔ ✔
CallVia3CX ✔ ✔
View Presence of Bridged PBXs ✔ ✔

Call Center / Contact Center

STAND PRO ENT
Advanced Queue Strategies ✔ ✔
Advanced Call Reporting ✔ ✔
Real Time Queue Statistics ✔ ✔
Queue Reports ✔ ✔
Barge In / Listen In / Whisper ✔ ✔
Query Customer Name Based on Caller ID ✔ ✔
Ability to Use 3CX Clients API ✔ ✔
Link Company Directory with LDAP / ODBC ✔ ✔
Sync Phonebook with Microsoft Exchange ✔ ✔
Real Time Queue Monitoring ✔ ✔
Wallboard ✔ ✔
Switchboard Queue Manager View ✔ ✔
Call Recordings Search ✔ ✔
Supervisor can Log Agents In/Out ✔ ✔
Supports External Agents ✔ ✔
Callback if queue full ✔ ✔
CRM Integration / Scripting Interface ✔ ✔
SLA alerting/reporting ✔ ✔

Mobility

STAND PRO ENT
Android Client ✔ ✔ ✔
iOS Client ✔ ✔ ✔
Windows Phone Client ✔ ✔ ✔
CTI Support ✔ ✔ ✔
Seamlessly Create Conference Calls ✔ ✔ ✔
Users can Configure their Own Extension ✔ ✔ ✔
Provisioning by Email ✔ ✔ ✔
Manage the 3CX Client from within the Console ✔ ✔ ✔
Includes 3CX Tunnel to Avoid NAT Problems ✔ ✔ ✔

IP Phone Management

STAND PRO ENT
Automatic Plug & Play Phone Provisioning ✔ ✔ ✔
Manage IP Phones Network Wide from Console ✔ ✔ ✔
Restart Phones Remotely ✔ ✔ ✔
Update & Manage Firmware Network Wide ✔ ✔ ✔

Application Integration

STAND PRO ENT
Office 365 (address book only) ✔ ✔ ✔
Microsoft Outlook ✔ ✔ ✔
TAPI ✔ ✔
Office 365 ✔ ✔
Salesforce ✔ ✔
Microsoft Dynamics ✔ ✔
Microsoft Exchange 2013 / LDAP / ODBC ✔ ✔
SugarCRM ✔ ✔
Google Contacts ✔ ✔
Exact ✔ ✔
Zendesk ✔ ✔
Freshdesk ✔ ✔
act! ✔ ✔
Datev ✔ ✔

Web Conferencing

STAND PRO ENT
Plugin Free – WebRTC ✔ ✔ ✔
One-click conference ✔ ✔ ✔
Meeting Recording ✔ ✔ ✔
Remote Control / Assistance ✔ ✔ ✔
Screen Sharing ✔ ✔ ✔
Unlimited Users ✔ ✔ ✔
Participants Included 25 100 100
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