Route calls concurrently to multiple extensions. You can Ring All group members at the same time or Prioritised Hunt with a top group member and proceed down after a number of rings.
Connect your team and customers. 3CX is an industry-leading cloud-based phone solution. Call Transfer, Call Recording and Remote Working are just some of the great features. Discover a host of features that will provide a much improved experience for you, your employees and most importanly, your customers.
Geographic Numbers
A virtual geographic number is still a “real” telephone number. It just means you are not tied to the area code where you live. You might be based in Leeds but have a london number.
Call Queuing
If all your agents are busy, calls are kept waiting until one becomes availble. For example – “Thank you for waiting. Your call will be answered shortly. You are Number 4 in the queue”
Listen, Whisper & Barge In
monitor staff calls for training purposes with the ability to have miultiple people listening and whispering. Barge In gives you the option to take over the conversation.
Call Forwarding
If you’re in a meeting and your status is set to Do Not Disturb you can forward all calls to your Vociemail. If your extension is busy or not registered you set the same call forwarding rule.
Conferencing
Video conferencing allows for effective, face to face communication and collaboration with staff and customers. Join meetings from your browser. All you need is your meeting link.
Call Reporting
Call reporting enables you to analyse team performance and customer service levels. Gain valuable insights into your organisation’s customer-facing communications.
On Hold Marketing
Increase your caller retention with on-hold marketing. While your customer waits, you can use the time to market your products and services or deliver important information.
Digital Receptionist
Give your customers a great first impression by quickly and efficiently routing them to the relevant department. For example – “For sales, press 1. For support, press 2”.
Call Transfer
You can transfer calls easily and effectively to other individual staff or departments. Let colleagues know that your current call is being transferred to them by placing your customer on hold.
Call Recording
Often it is necessary to protect yourself and your employees by recording important telephone conversations. Calls are automatically captured and can be replayed via email.
Remote Working
Users can download the 3CX App on their phones and tablets. All the 3CX features like call transfer, call forwarding, etc are still available as if you’re sat in the office. Never miss a call.